Shipping Policy

Innokincares (“we” and “us”) is the operator of https://store.innokincares.com (“Website”).
By placing an order through this Website you will be agreeing to the terms below. These are
provided to ensure both parties are aware of and agree upon this arrangement to mutually
protect and set expectations on our service.

1. General
Subject to stock availability. We try to maintain accurate stock counts on our website but from
time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at
time of purchase. In this instance, we will contact you about whether you would prefer to await
restocking of the backordered item or if you would prefer for us to process a refund.

2. Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions and destination
of the items in the order. Payment for shipping will be collected with the purchase.
This price will be the final price for shipping cost to the customer.

3. Delivery Terms
3.1 Transit time Internationally
Generally, orders shipped internationally are in transit for 7 - 21 days. This varies greatly
depending on the shipping address you have filled.

3.2 Dispatch Time
Orders are usually dispatched within 2 business days of payment of order.
Our warehouse operates on Monday - Friday during standard business hours, except on
national holidays at which time the warehouse will be closed. In these instances, we take
steps to ensure shipment delays will be kept to a minimum.

3.4 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time
before the order has been dispatched.

3.5 Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so that we can conduct
an investigation.

4. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the
progress of their shipment based on the latest updates made available by the shipping
provider.

5. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, please reject the parcel from the courier.

6. Duties & Taxes
6.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the website

6.2 Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid upon arrival in
destination country. This varies by country, and Innokincares encourage you to be aware of
these potential costs before placing an order with us.
If you refuse to to pay duties and taxes upon arrival at your destination country, the goods will
be returned to Innokincares at the customers expense, and the customer will receive a refund
for the value of goods paid, minus the cost of the return shipping. The cost of the initial
shipping will not be refunded.

7. Cancellations
If you change your mind before you have received your order, we are able to accept
cancellations at any time before the order has been dispatched.

8. Customer service
For all customer service enquiries, please email us at support@innokincares.com